Drivible update: November 2021
November updates bring one awesome productivity update and a new feature to the drivible platform.
Surveys
All dealers know of the importance of getting constant feedback from their clients, however they must also balance the requirement of not unnecessarily pestering them with constant survey requests. That is why we have created drivible surveys which quickly and casually asks dealership clients for their opinions during key milestones.
Drivible automatically uses SMS after test drives and delivery to garner a short response from the client regarding their opinion on their recent experience. In addition, the client also has the option of sharing their experience directly to the dealers facebook and google pages which will inevitably increase social media reviews and SEO for the dealer.
All reviews are collated into the drivible CRM platform and are referenced against the client file, so a history and story can be formed over time.
Notes:
All dealerships are automatically included in surveys unless it is switched off. This can be done from the dealership settings, by un-selecting ‘Test Drive Survey enabled’ and the same for deliveries.
You also have the ability to add your Facebook Page review URL location and your Google Place ID. Unlike the facebook link, the Google link is created automatically but it should be checked by you to ensure it is correct. Only if a URL exists, will a client be prompted to visit your social pages.
Average ratings are listed against the client in the main screen. You can also look at the survey detail by expanding the client screen.
Scan to email – delivery docs
One of the frustrations with many document storage solutions is the need to have specialised scanning equipment, which is used to reference and categorise dealer documents. This can make adoption in the dealership slow and can also lead to huge upfront costs.
But with the power of machine learning, a model can be trained to learn fields and categories across many different dealership documents. In addition, most dealerships have scanners capable of directly sending a scanned document via email so drivible has combined these two technologies into the perfect dealership solution.
Starting with delivery docs (deal packs), a dealership administration can now scan directly from the scanner via email and directly into the drivible deal Log. All data is automatically extracted and categorised based on our machine learning models. Therefore, you can be up and running on the drivible document storage solution within minutes and there is no need to buy expensive and dedicated scanning equipment.
Notes:
This feature will need to be enabled to work correctly.
Your unique email address can be found by visiting the Deal Log and clicking on ‘Delivery Email’. Deal packs can be sent to this unique email address.
This email can be programmed into your office scanner and all deal packs sent to this email will be logged into your Deal Log automatically due to the wonderful magic of machine learning.
All files sent to this address will be labelled as Status = Delivered. So don’t send deals to this address that haven’t been delivered.
What else?
We have suspended accompanied tracking due to limited use. Users now have the ability to manually ‘Finish’ an accompanied test drive via a link sent to the users mobile phone.
The ‘Finish’ button is also now added to the main Test Drive Log screen for easy management of test drives,
We don’t stop
In addition to the exciting features above, we have also added paper test drive forms, default user departments and upgraded our server platform for an even quicker user experience.
Stay tuned, because our next update will be our biggest one ever! – Service docs & Invoice Payments.