FAQ
What is Drivible and who is it for?
Drivible is a cloud-based document storage and management solution designed specifically for Australian car dealerships. It enables sales, service, and finance teams to securely digitise, store, search, and retrieve all dealership critical documents (e.g., Repair Orders, Deal Packs, Finance Applications) while meeting industry compliance and audit requirements.
What are the main benefits of using Drivible?
Drivible digitises and streamlines paperwork, saves time spent on document retrieval, enables compliance with retention guidelines, allows for efficient audits, integrates with payment systems, and supports digital workflows such as eSign and Client payments.
Getting Started & Onboarding
What is the onboarding process for a dealership?
A dealership typically sets up users, configures the unique uploading email addresses into their scanner, links their DMS for automatic imports, and defines user permissions. The team can start going digital immediately, but not backscan lots of paperwork (contact us if you want to scan your existing paperwork). Instead most Dealerships spend a week or two starting the scanning process then from a specified date converts over using Drivible for all content from that. Dedicated onboarding assistance and online support pages are available
Is there staff training and documentation?
Yes. We have comprehensive written content on our support portal. New users also receive onboarding guidance and access to regular customer support for troubleshooting and workflow optimisation.
Document Storage, Upload & Search
How do I upload documents to Drivible?
You can upload documents by:
Emailing scans directly from your office scanner or DMS using your dealership's unique Drivible email address
Manually uploading files through the web platform
Using Bulk Document processing, where entire stacks of Repair Orders or documents are scanned and automatically split by Drivible’s AI.
How do I find my documents once uploaded?
All documents are OCR-processed and DocAI processed making them instantly searchable by key fields (e.g., RO# Document Number, VIN, rego, client name, Mobile number). Advanced table filtering, bulk exporting to CSV, and full text search are also provided. First-page content is emphasized for extracted search fields.
Bulk Document Processing
How does Drivible’s bulk document scanning work?
You can scan a stack of Repair Orders or similar documents in a single batch. Drivible detects page breaks, automatically splits documents, extracts key data fields and makes each item individually searchable. Custom physical stamps with the word "DRIVIBLE", "X@X", or "NEWPAGE" can help further improve page separation accuracy. Alternatively many Dealerships get their DMS to update their template with these words.
What if Drivible does not correctly split or detect a document?
Your document is still scanned with Optical Character Recognition (OCR) on every page and the contents generally searchable. If you are Bulk Document processing a stack of Repair Orders, make sure that the RO number on the first page is correctly detected and you aren't using a cover page that doesn't easily show the RO number and other details.
Note that using the DRIVIBLE X@X NEWPAGE keywords can help dramatically increase the quality of the Bulk Document splitting.
What if Drivible doesn't detect the fields correctly?
If you are manually uploading a file and the fields aren't prefilled as expected use magic wand button to flag errors for AI retraining. We use an AI (Machine Learning) system to detect and extract the important fields on the first page of the document. When we haven't seen a new document template we will sometimes need up to 200 examples to properly train the document.
The platform is improved based on user uploaded examples, so flagging issues helps us know what to retrain the machine learning models on, so they become more accurate over time.
eSignatures, Payments & Workflow Automation
Can I use electronic signatures with Drivible?
Yes. Drivible offers built-in eSign functionality:
Send contracts and documents for remote signature
Track acceptance, get audit trails (IP, device, timestamp)
Use in parallel with deposit requests for seamless processing
Allow clients to view AI-generated summaries of legal terms before accepting.
How does Drivible handle remote payments?
Integrated with Stripe, Drivible enables payment collection via secure SMS/email links. Customers can use credit card, Apple Pay, or Google Pay. Payment reconciliation is automated, and deposits can be bundled with eSign requests for deals.
Reviews & Client Feedback
How are reviews collected and displayed in Drivible?
Drivible can automatically send review requests after services, deliveries, or test drives (via SMS/email). Clients provide quick feedback through a secure portal. Results can trigger notifications based on rating thresholds and are easily reviewed in the platform’s Event Feed.
User Management & Permissions
Who can access which documents?
User access is controlled by role-based permissions (admin, sales, service, finance, guest, etc.). Admins can invite users, define roles, activate accounts, and restrict access to sensitive documents. Special provisions allow for dealership groups and auditor access when needed.
How do I create or invite a new user?
Admins can invite new users using the Invite User function or directly create them in the Admin panel. Users receive a setup email and can be assigned roles that control their document visibility and permissions.
Security, Compliance & Data Retention
How secure is Drivible?
All documents are stored in the cloud with industry-standard security via AWS and Google Cloud, with at least seven years’ retention for compliance. Access is tightly controlled, and all activity is auditable via logs. There have been zero lost files since launch. Personal data and payment details are encrypted and never shared with third parties.
What happens to my documents if my subscription ends?
You can export your own data at any time via CSV or by requesting a bulk export. Files are stored for a minimum of seven years, and Drivible has no lock-in contracts or penalties for cancellation.
Troubleshooting & Support
What should I do if my document isn’t found or fields are missing?
Check that the first page is the main contract or order (AI extracts from page one). Use table view and filters to search more granularly. For complex cases, report the issue so the Drivible support team can investigate and improve model accuracy.
Can I get help if I run into technical difficulties?
Yes, live chat and documentation are available. Recorded screen sessions or error details submitted through the platform help accelerate troubleshooting. Common fixes include refreshing the browser, adjusting scanner settings, checking permissions, or reprocessing uploads.
Pricing, Plans & Trials
How much does Drivible cost?
There is a Free Starter plan (50 docs/month), individual, team (up to 10 users), and full dealership plans starting at ~$26/user/month. Pricing is transparent, cancellable anytime, with discounts for annual payment. You can start with a no-commitment free plan.
Integrations & Compatibility
Which DMS or scanner systems does Drivible work with?
Drivible is scanner, DMS, and email agnostic. Simply set your scanner or DMS report to send PDFs to your Drivible email address. Bulk uploads and direct CSV imports are also supported for service repair orders and deliveries. APIs are in active development.
Mobile Use & Accessibility
Is there a mobile or app version of Drivible?
Drivible’s web client is mobile-friendly and compatible with any desktop or tablet browser. No separate app is needed; eSign and payment requests can be completed from any modern smartphone.
Special Use Cases
Can I customize document types or workflows?
Yes, you can create custom document types with tailored access controls, labels, and searchable fields. The “Other Documents” feature adds flexibility for non-standard paperwork.
What’s unique about Drivible compared to competitors?
Drivible offers bulk document AI processing, intuitive search/filter/export tools, flexible user management across dealership groups, integrated eSign and payments, full audit traceability, and exceptional uptime—all designed for the workflows of modern car dealerships and with rapid support for Australian compliance needs.
Miscellaneous
Can I try Drivible before committing?
Yes, you can start with a free plan—no credit card required.
How do I get support if something is not covered here?
Visit the Drivible Support Portal, use the in-app Intercom chat, or email Drivible for personalized help. Feedback is appreciated to improve both the platform and FAQ coverage.