A growing business is often a time for celebration, however a major impact of a growing client base is often a deterioration in the quality of your client database. Over time, names are misspelt, addresses are not updated and email addresses and mobile phone numbers are often mistyped into your CRM or DMS.

Mistakes will happen and that’s why your CRM should validate a client before they leave your dealership. With drivible, test drives and loan vehicles are initiated through the clients mobile phone giving your business 100% verification that the number provided to your employee is correct.

We find that users incorrectly record a clients mobile number in 3% of interactions, for a large dealership this could amount to 300 incorrect details. There have also been circumstances where a dishonest visitor will deliberately give your employee incorrect contact details to steal a loan car. Drivible’s mobile validation will make sure that the phone number provided to you is at least the phone they have on them.

Emails are the most common mistyped client detail, often because of a misspelling or formatting issues. Some CRM applications, check the formatting of the email address to ensure that the structure is common - for example with an (@) and a (.). However, this logic doesn’t ensure that the email address entered is correct.

Drivible automatically ‘pings’ the server of the address provided to verify that the email address exists before allowing the user to save and continue. Giving your employee the opportunity to correct or confirm with the client.

These two simple, but effective features of drivible mean that you will always have accurate contact details for your clients.

Contact us for a free account to test drive for yourself